Shipping and Returns
HOW CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN SUBMITTED?
You can cancel your order within the first 12 hours for a full refund. After 12 hours, please use the contact page to send a message to our team for options.
WHAT ARE MY PAYMENT OPTIONS?
All payments are processed through Shopify payments or PayPal. Credit cards accepted are Visa, Mastercard, American Express, and Discover.
WHAT IS YOUR RETURN POLICY?
Since the product was printed specially for you, it can only be returned or refunded if the product is defective or we made a mistake and sent you the wrong item. In the rare case this does happen, you must contact us within 7 days of receiving your order. Please contact us at our Contact Page
to initiate your refund or exchange. In order to replace your item, we must receive and verify the defective product. Once you contact us, we will provide you with shipping instructions. Once verified we will print a new product for you and send it to you. To be eligible for any type of return, your item must be new and in the same condition that you received it. We strive to make all of our customers feel comfortable and happy, so if you have any questions about our policies, please let us know!
CAN I ORDER OR SHIP OUTSIDE THE USA?
You definitely can! We ship to most parts of the world. You can find our shipping rates by using the Estimate Shipping Tool in the cart.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All of our products are created on demand as they are ordered by you. Each product is specially made for you in 3-5 days. Standard shipping normally brings it to your doorstep within a week from the time of order. Unfortunately we cannot control the shipping process so please understand that once we have shipped your product it's delivery is in the hands of the shipping company. Tracking information will be provided via email once the product has been shipped.
HOW DO I TRACK MY ORDER?
After your order has shipped, you will receive an email confirmation with a tracking link. When the package is scanned you will be able to see the tracking information. Please allow at least 24 hours for the carrier to scan your package. If you still do not see tracking information please email us through our Contact Us
ARE THESE AVAILABLE FOR PURCHASE IN STORES?
These products are only available online, specially made for you and your little Zoonicorn!